Lowell Financial Ltd Frequently Asked Questions (FAQs)
What happens if I ignore my debts with Lowell Financial?
If you ignore your debts with Lowell Financial, they have the choice of a number of different approaches.
Lowell may make a court claim against yourself. This action is a cheap but popular way for them to reclaim their money. If they choose this method, you will receive a claim form through the post, and you would either have to pay the money in full or dispute the bill. If you dispute the bill against Lowell Financial Ltd, you should take legal advice, as a lot of defences will not work in this situation.
Is Lowell a debt collector?
Yes, Lowell Financial manages debts that originate from a number of other creditor companies including:
- Mobile phone businesses
- Household bills from utility companies
Once the company has sold your debt, you no longer work with that business to manage your debt; the collection agency takes over and will communicate with you about your repayment plans.
It may be possible to write off any debts that you have with Lowell group if you have a total of £5000 or more of unsecured debts. The total debt balance can include loans, credit cards, catalogues, payday loans, overdrafts and any other unsecured debt.
What is Lowell group?
Lowell group is comprised of the following companies that are authorised and regulated by the Financial Conduct Authority:
- Lowell Portfolio 1 Ltd (FCA number 730071) who work with other companies to take on their debt
- Lowell Financial Ltd (FCA number 730175 who manage these debts and work with customers to agree to repayment plans.
The Lowell group registered offices are at Ellington House, 9 Savannah Way, Leeds, LS10 1AB.
Who do Lowell Financial Ltd collect for?
Lowell Financial Ltd are a collections agency, which means that they can buy debts from a number of sources and legally pursue them. Some of the most common debts for collections agencies are council tax arrears, parking fines, benefit overpayments, loans, credit cards, telephone bills, water and utility bills.
Can Lowell take me to court?
Yes, Lowell have the option to make a court claim against your debt. If the company takes this action, then you will receive notification by post. If you receive a notification you have two options:
- Pay the bill
- Dispute the bill.
If you decide to dispute the claim from the Lowell group, then we recommend that you take legal advice to guide you on the best way to proceed with your dispute.
How can I contact Lowell Financial?
You can contact Lowell Financial in the following ways:
- Postal address: Ellington House, 9 Savannah Way, Leeds, LS10 1AB
- Phone number: 0333 556 5550
- Online:register for an account and use your Lowell log in to make a contact
Are Lowell group regulated?
Yes, Lowell Portfolio i Ltd, and Lowell Financial Limited are authorised and regulated by the Financial Conduct Authority.
The registered office address for Lowell Group is Ellington House, 9 Savannah Way, Leeds, LS10 1AB.
What if I have a complaint about the Lowell group?
If you have complaints regarding Lowell, then you call their dedicated Customer Relations phone number on 0800 542 0058 on weekdays between 8 am and 6 pm. The Lowell group companies are authorised and regulated by the Financial Conduct Authority, so if you are not satisfied with how they handled your complaint, then you can contact the Financial Ombudsman Service as follows:
- Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Phone number: 0800 0 234 567 or 0300 123 9 123
Who are Lowell Solicitors?
If you have debt accounts with Lowell, then you may receive a communication from Lowell Solicitors if you have not replied to their messages. This legal firm provides knowledge, litigation and services relating to debt recovery to the Lowell group of companies. If you fail to respond to the solicitors then they may begin more formal legal proceedings that could result in a County Court Judgement (CCJ), and in the worst cases, action from bailiffs if you do not pay a CCJ. If your debt moves to this legal firm, then you may incur a further interest rate and charges on top of your debt balance.
How do I pay Lowell Solicitors?
If you receive contact from this company, then you can call us immediately from independent, free advice. Lowell Solicitors will ask you to pay in one of the following five ways:
- Pay online by registering an account and calculating your budget and what repayment plan you can afford
- Call them on the number they provided in their correspondence
- Bank transfer
- Direct debit or Standing order
- Recurring debit card payments
What is Lowell’s address?
Lowell’s registered office address is Ellington House, 9 Savannah Way, Leeds, LS10 1AB.
Are Lowell Financial a legitimate company?
Lowell Financial Ltd incorporated in England and Wales in October 2002 under company number 04558936, with a registered office at Ellington House 9 Savannah Way, Leeds Valley Park, Leeds, West Yorkshire, LS10 1AB. The company, therefore, has significant experience as a debt collection agency.
Lowell Portfolio 1 Ltd incorporated in August 2003 under company number 04857418. The company uses the same registered office address in Leeds.
They are a legitimate company. You can find out more insights on them, their practice and views from their clients on the independent review site, Trustpilot.
What if I can’t afford my debt repayments?
Lowell state that they will not expect customers to repay their debt with a payment plan that they can not afford. They offer a budget calculator to help you assess your expenditure and provide information on the best way to repay the debt. The company operates under ‘The Lowell Way’, which is their commitment to offer ‘a better way for everyone’ to manage their credit.
Are Lowell based in the UK?
Yes, Lowell operate as debt collectors in the UK, and the company’s registered office address is in Leeds.
What is a CCJ?
A CCJ is a County Court Judgement, which is a formal legal decision made by a County Court, which involves the Court instructing you to repay the debt.
The Court records CCJs, if a debtor does not repay what they owe in full within one month of the CCJ notice, on a publicly accessible register called the Register of Judgments, Orders and Fines. A CCJ will appear on a personal credit report for six years, and reduce the individual’s chances of securing credit in the future.
If a creditor makes a court order against you, they can also apply for a charging order, which secures the money you own on your assets, such as your house.
How can I repay my debts with a third party debt collection agency?
If you have received a letter or a card from a debt collector,contact us immediatelyfor independent, confidential and free debt advice. Our understanding team will support you with the respect and performance that you need.
The debt collection company may offer you a budget calculator to help you estimate the best way to repay your debts, for example, through a payment plan. Most debt collection agencies will give the choice of a number of payment methods, including:
- Online payments
- A phone number to call
- Bank transfers
- Direct debit
- Standing order
When selecting a payment plan, it’s crucial to choose a way that is most affordable based on your income, such as wages, and financial obligations. If you fail to pay instalments on a debt repayment plan, then this could lead to further fees and legal action. Do not ignore communications from debt collectors as they can spiral into a crisis, and put additional stress and costs into your life.
If you have a question about anything to do with a debt collection agency that is contacting you, then you are of course welcome to contact us. We pride ourselves on excellence and support lots of clients in this way. We receive many messages of thanks for our services.
What is an IVA?
An Individual Voluntary Arrangement (IVA) is a formal agreement in place between a consumer and creditors to pay part or all of a debt. For example, an individual may owe money to banks, HMRC, utility companies and the council; the insolvency practitioner would make an arrangement with each creditor for the duration of the IVA.
To understand more about the essentials and features of an IVA you can speak to a member of our team.
How has Covid 19 impacted debt collection?
The government has encouraged lenders to support any member or consumer that has fallen into difficulty with a loan at this challenging time, through methods such as payment holidays.
Is Carey Lowell involved in the Lowell group?
Carey is an American actress, and we are not aware of any relationship between her and the company.